A collection of personal and professional know-hows of managing and organizing a small animal veterinary hospital with a staff and two veterinarians servicing over 4,000 pet owners in a northern California university town. It's filled with advice of "how-to" for professionals, unusual pet stories, and heart-warming praise from pet owners! The author has recorded changes to management and organization of the hospital office over 20 years and shares the successful ideas with other veterinarians for possible implementation and pet owners looking behind the scenes.