Front Office Management

Author:

Gajanan Shirke

Publisher:

Shroff Publishers & Distributors Pvt Ltd

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Publisher

Shroff Publishers & Distributors Pvt Ltd

Publication Year 2014
ISBN-13

9789351103028

ISBN-10 9351103021
Binding

Paperback

Number of Pages 405 Pages
Language (English)
Dimensions (Cms) 23X15X2
Weight (grms) 466

Hotel Front Office management is a comprehensive book specially designed to meet the needs of undergraduate degree, diploma or craft course students of hotel management and hospitality courses. It explores the core concepts of front office operations and management and uses numerous examples, photographs, flowcharts, formats, and illustrations to explain them. books contents inclused, The Hospitality Industry introduction, the classification and organisation, internal and external comminication and room tariff. The Guest cycle, which includes the stages of pre-aarival (reservation), arrival (registration), stay (guest services), and departure (check out and settlements), is explainedin detail. This book also includes front office accounting, night auditing, safety and security of guests, and computer applications in front office. Also covered are the key managerial concepts like yield management and forecasting to help generate optimum revenue; evaluation ofhotel performance and preparation of budgets. Students of Hospitality management will find this book useful for its coverage of the key concepts of front office operations  and management expalined through industry-related examples, formats, the book would also be useful to front office professionals.

Gajanan Shirke

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