ISBN 9789385436147,Calling India

Calling India

Author:

Satindra Sen

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ISBN 9789385436147
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ISBN 9789385436147
Publisher

Bloomsbury Academic

Publication Year 2015
ISBN-13

ISBN 9789385436147

ISBN-10 9385436147
Binding

Paper Back

Number of Pages 252 Pages
Language (English)
For the young English educated Indian, from the big cities to the small towns, across gender and across all classes, Indias BPO boom changed their lives. They found themselves in the throes of an industry that matched their energy and insatiable hunger for action. Satindra Sen who was part of the team that set up one of the countrys first off-shoring ventures writes an engaging tale tinged with sharp humor and piercing insight of how things were and how they turned out to be.

About the Author

Satindra Sen
 is an alumnus of XLRI (91) and started his career in manufacturing. He worked with Eicher Consulting and spent 16 years in the financial services business in sales, marketing, quality, customer services and operations. He supported global American Express businesses and led the offshore voice processes for US, Canada, UK, Philippines, Australia and New Zealand at both Amex's proprietary as well as partner locations across Asia. Having lead large businesses and huge teams Satindra is well versed with processes and practices that drive efficiency and effectiveness. As a facilitator he brings rich experience from his previous stints and facilitates powerful learning sessions for teams and senior leadership for organizations including Kellogg's, MetLife, ICICI, Hafele, Indus Towers, Timken and Family Credit.

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