preface part one: introduction growth of international business and globalisation. Part two: operational objectives and means—choosing an international competitive strategy. Forms of operations. Part three: challenges—national differences facing operations. Linkages among countries. Stakeholders: their concerns and actions. Part four: managing the international value chain—global manufacturing and supply chain management. International marketing. Payments and collections. Part five: controlling international operations—risk management and asset protection. Choosing where to operate. Governance of operations. Part six: individual and company concerns— ethical and socially responsible behaviour. Careers in international business. An atlas. Glossary. Photo credits. Company, trademark and organization index. Name index. Subject index.