ISBN 9780749465308,Complaint Management Excellence

Complaint Management Excellence

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ISBN 9780749465308
Publisher

Ingram Publisher Services

Publication Year 2012
ISBN-13

ISBN 9780749465308

ISBN-10 0749465301
Binding

Paperback

Number of Pages 208 Pages
Subject

Customer services

Provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group and BT, this title explains what customers are really looking for when they make a compliant.
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