BCS Learning & Development Limited
|Number of Pages
Computer And Internet
This book is invaluable to IT Service Management professionals. It includes expert feedback from practitioners who have implemented configuration management in a wide range of environments.
Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. It contains details of the organisation"s infrastructure and processes that are used in the provision and management of IT services and is the vital underpinning for IT governance. In general, the book follows the ITIL V3 approach and is based on the interactive stream of the CMSG/itSMF Conference, "The CMBD and CMS: The Powerhouse of Service Management."
Essential knowledge for all IT departments
Solid theory merged with practioner feedback
Applies to a wide range of real enviroments
Great advice from world experts
About the Author
Shirley Lacy is a co-author of the ITIL Service Transition book and director of ConnectSphere. She is the UK Principal Expert on the ISO Working Group for Process Assessment standards for software, systems and service management. She has worked for organisations across a range of sectors including the BBC, GlaxoSmithKline, Capgemini and Vodafone.
David Norflok MBCS CITP is currently a journalist and an industry analyst with Bloor Research. He ahs worked in the public sector and in banking.
Table of Contents
The 21st Century CMDB/CMS
Judging the Value of CMDB/CMS
Overcoming the Barriers tot the CMS
Case Study of a CMS Implementation
How to Improve an Existing Configuration Management Process
Service Management Requirements for a CMDB?CMS
Strategy and Vision
Selecting CMS tools
Populating a CMDB: Process Design
Good Ideas ... and Ones to Avoid