ISBN 9789351340010,Crucial Accountability: Tools For Resolving Violated Expectations, Broken Commitments, And Bad Behavior

Crucial Accountability: Tools For Resolving Violated Expectations, Broken Commitments, And Bad Behavior



Tata McGraw - Hill Education

Publication Year 2013

ISBN 9789351340010

ISBN-10 9351340015


Edition 2nd
Number of Pages 304 Pages
Language (English)

Budgeting & financial management

From the bestselling team that brought us the multi-million copy seller Crucial Conversations, a new edition of the New York Times bestseller Crucial Confrontations (420,000 print; 10,000 e-book), now re-titled Crucial Accountability in order to more closely align with the relaunch of Vital Smarts training with this material. Behind the problems that routinely plague families, teams and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems. New research demonstrates that these disappointments aren't just irritating - they're costly - sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Table of Contents: Foreword Preface Acknowledgments Introduction: What Is Crucial Accountability and who cares? Part One: Work on Me First What to Do Before an Accountability Confrontation Chapter 1: Choose What and If How to Know What Conversation to Hold and If You Should Hold It Chapter 2: Master My Stories How to Get Your Head Right Before Opening Your Mouth Part Two: Create Safety What to Do During an Accountability Conversation Chapter 3: Describe the Gap How to Start an Accountability Conversation Chapter 4: Make It Motivating How to Help Others Want to Take Action Chapter 5: Make It Easy How to Make Keeping Commitments (Almost) Painless Chapter 6: Stay Focused and Flexible What to Do When Others Get Sidetracked, Scream, or Sulk Part Three: Move to Action What to Do After an Accountability Conversation Chapter 7: Agree on a Plan and Follow Up How to Gain Commitment and Move to Action Chapter 8: Put It All Together How to Solve Big, Sticky, Complicated Problems Chapter 9: The 12 "Yeah-Buts" How to Deal with the Truly Tough Appendix A: Where Do You Stand? A Self-Assessment for Measuring Your Accountability Conversation Skills Appendix B: Six-Source Diagnostic Questions. The Six-Source Model Appendix C: When Things Go Right Appendix D: Discussion Questions for Reading Groups Notes Index