ISBN 9789351340287,Dabawalas : Lessons For Building Lasting Success Based On Values

Dabawalas : Lessons For Building Lasting Success Based On Values



Tata McGraw - Hill Education

Publication Year 2007

ISBN 9789351340287

ISBN-10 9351340287


Number of Pages 125 Pages
Language (English)


Businesses go through dramatic twists and turns. Some survive, while quite a few fall by the way-side. Corporate heads grapple with this and are keen to find a sustainable model for making organisations last. Dabawalas, the story of Mumbai's ubiquitous homemade food delivery men stands in sharp contrast. A 115-year-old business enterprise, run by semi-literate group of people, that has sustained itself through the vicissitudes of change presents a role model. Through a dialogue between four characters, the book brings to the fore key characteristics of successful organisations values, decentralised decision-making, continuous value addition to customer care and many more. Besides this, the book includes take-aways for leaders and managers to imbibe for building lasting success based on values.