ISBN 9788132111016,Dare to Lead : The Transformation of Bank of Baroda

Dare to Lead : The Transformation of Bank of Baroda



SAGE Publications Ltd

Publication Year 2013

ISBN 9788132111016

ISBN-10 813211101X


Number of Pages 444 Pages
Language (English)


Anil K Khandelwal transformed Bank of Baroda (BOB) from being just another public sector bank into one of the most valuable brands in Indian banking. This is the story of the leadership challenges, management solutions and personal and professional excitement the author experienced in transforming the 97-year-old bank into a modern, tech-savvy, customer-centric bank. This book is an excellent blueprint for undertaking transformation in large, geographically dispersed public sector enterprises. It describes how a large-sized bank was transformed on all parameters with clear vision, execution discipline, customer centricity and people engagement. The author emphasizes that large-scale transformation can be undertaken successfully only if the CEO shows courage to change the status quo and mobilize the human effort within the organization. The story of BOB's transformation has captured international attention and finds its mention in Harvard Business Review, Human Resources Development International and the book The India Way by the Wharton School faculty. Table of Contents Foreword PETER CAPPELLI Prologue Public Sector Banks: An Overview The Beginning of a Long Journey Seed Time A Jobless Job An Affair with Operations Walking on Fire Travails of Co-Leadership Dena Bank: My First Brush with Leadership Return of the Native First 100 Days Rowing Together Crafting the Future Communication for Action Engine of Growth: Building Human Capital Engaging the Foot Soldiers Dealing with Unions Rebranding: From Plastic Surgery to DNA Change Innovating for Customers Connecting with Customers Romancing with Retail Technology on Roller Coaster Back to Basics Creating India's International Bank Reshaping the Roots Rebirth of a Branch Working with the Board Celebrating the Glory Last 100 Days Farewell My Leadership Code Epilogue Khandelwal's Leadership: An Academic Perspective PRADIP KHANDWALLA Annexures Bibliography Index