ISBN 9780749466947,Dealing with Difficult People

Dealing with Difficult People

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ISBN 9780749466947
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ISBN 9780749466947

Ingram Publisher Services

Publication Year 2013

ISBN 9780749466947

ISBN-10 0749466944


Edition 2nd Revised edition
Number of Pages 168 Pages

Personnel & human resources management

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This title includes a chapter on dealing with difficult people in the digital sphere.