ISBN 9780749444518,Dealing With The Customer Form Hell Survival Guide

Dealing With The Customer Form Hell Survival Guide

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ISBN 9780749444518
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ISBN 9780749444518
Publisher

Viva Books Private Limited

Publication Year 2005
ISBN-13

ISBN 9780749444518

ISBN-10 0749444517
Binding

Paperback

Number of Pages 160 Pages
Language (English)
Subject

Customer services

They yell and shout, and try to intimidate. They're belligerent, abusive and condescending. They whine and demand inordinate amounts of time, pushing buttons and raising blood pressure. Who are they? They're the customers from hell. They may represent just a small proportion of the people a company does business with, but this tiny group can have a big effect on a workforce. "Dealing with the Customer from Hell" introduces realistic, practical and compelling strategies for working with those 'very special people' who drive everyone mad. It shows anyone how to listen to their customer, echo the issue, sympathize, and respond with a win-win solution. Whether the customer is on the telephone, in person, in the office or on the sales floor, "Dealing with the Customer from Hell" shows how to consistently take away the stress and create a result that works for everyone.
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