Tata McGraw - Hill Education
|Number of Pages
Budgeting & financial management
Achieving excellence is the mantra for any business. But how is excellence defined? What does excellence entail and what are its consequences? This may sound simple but understanding excellence becomes confusing in reality when organisations, once thought to have achieved excellence, suddenly fall!
Using cases and examples from Lehman Brothers, General Motors, Nokia and Kodak to Infosys and Toyota to eateries like pizzerias - this book differentiates between delusion and true excellence. Aimed at professionals and aspirants across industries, this book explores solutions for organisations affected by delusion and suggests measures to attain what all businesses strive for - achieving 'Organisational Excellence' in its true avatar.
Section I: Understanding Excellence
General Understanding of Excellence
What is the Delusion in Organisational Excellence?
Why There is Delusion?
Problems Arising Due to Deluded Excellence
Section II: Identifying Delusion in Excellence: Learning to See all That is Visible but Blind
Incomplete Way of Judging Excellence
Learning to See What are "Visible But Blind" Symptoms of Deluded Excellence Organisation
Common Symptoms from the Customer Perspective
Common Symptoms from an Employee or a Service Provider Perspective
Common Symptoms from an Organisation's Perspective
Section III: Chronic Diseases: Obstructions to the Path of True Excellence
Uncovering the Unknown
Non-Value Adding versus Effectiveness
Return on Investment Criteria for Driving Improvements
Continuous Improvement Done with Unclear Purpose
Excellence Caught up in Bureaucracy of Lean/Six Sigma/TPM
"CEO Syndrome" Coupled with "Manager's Cost Thinking"
Efficiency: Most Commonly Misunderstood and Applied
"Convenience of Averages": Data Incorrectly Representing the Reality
Achieving True Excellence