ISBN 9781578203130,Designing the Best Call Center for Your Business

Designing the Best Call Center for Your Business


CRC Press

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ISBN 9781578203130
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ISBN 9781578203130

CRC Press

Publication Year 2005

ISBN 9781578203130

ISBN-10 1578203139


Edition 2nd
Number of Pages 384 Pages
Language (English)

Technology, engineering, agriculture

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; About the author :- Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support.