ISBN 9780761935322,Emotional Intelligence at Work : A Professional Guide

Emotional Intelligence at Work : A Professional Guide


Dalip Singh


SAGE Response


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ISBN 9780761935322
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ISBN 9780761935322

SAGE Response

Publication Year 2006

ISBN 9780761935322

ISBN-10 0761935320


Edition 3rd
Number of Pages 236 Pages
Language (English)


Emotional Intelligence or Emotional Quotient (EQ) is increasingly being recognized as a key determinant to professional success in today?s high-stress environment. This third, thoroughly revised edition of an highly acclaimed book is an essential guide to recognize, understand and manage emotions. The author describes emotional intelligence as consisting of three psychological dimensions? emotional sensitivity, emotional maturity and emotional competency?which motivate individuals to maximise productivity, manage change and resolve conflicts. A special feature of the book is the references to work done in India, leading to conclusions applicable to the Indian work culture. The unique features of the third edition include: ? New knowledge assimilated after extensive empirical research ? Practical solutions through real-life case studies ? Practical exercises on how to develop ? Recommendations on how to manage emotional upsets, control anger, develop high self-esteem and empathise with others. Table of Contents Preface to the Third Revised Edition Preface to the Second Revised Edition Preface to the First Edition Emotional Intelligence: The Concept Emotional Intelligence and Your Personality Can EQ Be Developed? Emotional Skills that Managers Should Learn Emotional Intelligence: The Empirical Evidence Guidelines for Training and Development Know Your EQ: Emotional Quotient Test References and Select Bibliography Index