ISBN 9788132102434,Essentials of Operations Management

Essentials of Operations Management


Scott Young



SAGE Publications Ltd

Publication Year 2009

ISBN 9788132102434

ISBN-10 8132102436


Number of Pages 456 Pages
Language (English)


Covering the most critical topics and strategies in the field, Essentials of Operations Management provides business students with the most up-to-date coverage of modern topics not always found in other texts, such as human resources in operations, facility location, green operations, and the balanced scorecard approach to operations. Author Scott T Young draws on his many years of teaching experience at both the undergraduate and MBA levels to provide the essential content necessary for success in operations?in an affordable text. Key Features -Includes a complete chapter (Chapter 4) on managing the operations workforce?an important topic for the well-rounded operations manager -Applies The Balanced Scorecard approach to operations in Chapter 5, introducing students to a performance measure that balances customer, internal process, and learning and growth measures against traditional financial measures -Covers sustainable operations in Chapter 7, including discussions of green operations and why they are important for any new operations manager -Includes end-of-chapter projects and exercises that help students apply concepts to real-life situations -Provides students with ample review opportunities through additional end-of-chapter features such as review questions, key terms, and summary points Essentials of Operations Management is appropriate for undergraduate or MBA students taking Operations Management, Production and Operations Management, or Operations Strategy courses in schools of business. Table of Contents Preface Introduction to Operations Management and Productivity I. MANAGEMENT AND STRATEGY Productivity and Process Analysis Operations Strategy Managing the Operations Workforce The Balanced Scorecard Approach to Operations Total Quality Management Sustainable Operations II. PLANNING Forecasting and Aggregate Planning Scheduling for Operations Facility Location Facility Layout and Waiting Lines III. INVENTORY, LOGISITICS, AND SUPPLY CHAIN MANAGEMENT Supply Chain Management Inventory Management and Purchasing Resource Planning Project Management Appendix Index