ISBN 9780340849743,Help Desk Management in a Week

Help Desk Management in a Week

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ISBN 9780340849743
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ISBN 9780340849743
Publisher

Hodder Education Publishers

Publication Year 2003
ISBN-13

ISBN 9780340849743

ISBN-10 0340849746
Binding

Paperback

Number of Pages 96 Pages
Language (English)
Subject

Management

Aimed at the manager who has the task of providing support to customers, this guide should be useful whether you manage an internal help desk supporting information technology within your organization or a helpline for product support. It covers deciding what your help desk does; recruiting and managing help desk staff; perfomance measurement; tools for improved help desk performance; and communications for improved customer satisfaction.
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