John Wiley & Sons
|Number of Pages
Medicine: general issues
An easy, learn-by-doing introduction to hotel front office operations
Hotel Front Office Simulation: A Workbook and Software Package offers a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office.
How It Works
The workbook and software move step by step through each part of the guest cycle, from the reservation process to the night audit. Exercises at the end of each workbook chapter help students apply and reinforce what they've learned. The CD-ROM and data disk feature front office simulation software adapted from INNSTAR, the hotel property management system used by hundreds of hotels. The software features a 25-room virtual hotel that helps users practice and hone their front office skills in a remarkably true-to-life setting.
What It Covers
Taking, changing, and canceling reservations (for individuals and groups)
Checking in/registering walk-ins and guests with reservations
Handling posting and folio management
Performing tasks that involve housekeeping, maintenance, and other departments
Running a full night audit and reading the reports
About the Author
SHERYL FRIED KLINE, PhD, is Assistant Professor in the Department of Hospitality and Tourism Management at Purdue University in West Lafayette, Indiana.
WILLIAM SULLIVAN is Adjunct Professor in the School of Hospitality Management at Widener University in Chester, Pennsylvania, and Adjunct Lecturer in the School of Hotel, Restaurant, and Institutional Management at the University of Delaware.