Where has all the great service gone? It awaits those consumers savy enough to know how to expect and get the best. In this, the essential marketing book for consumers, T. Scott Gross shares his secrets for dealing with everyone from waiters, salesclerks and service attendants, to car salesmen and real estate agents. Filled with insightful anecdotes and simple techniques, you'll learn.
- How to get and keep the attention of clerks and servers. - How to negotiate a better price, better service or extras. - How to win an argument every time. - How to get what you pay for-and more.