ISBN 9780230639188,How To Negotiate Like a Pro: 41 Rules For Resolving Disputes

How To Negotiate Like a Pro: 41 Rules For Resolving Disputes

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ISBN 9780230639188
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Publication Year 2009

ISBN 9780230639188

ISBN-10 0230639186


Number of Pages 88 Pages
Language (English)


For over twenty-five years, author Mary Greenwood has worked in careers that required expert negotiation. After becoming a professional union negotiator, she began to notice a specific set of rules people use to settle disputes. Greenwood compiles many of these rules in How to Negotiate Like a Pro: 41 Rules for Resolving Disputes, an easy-to-understand guide to negotiating any type of situation. Among these rules you will find the following: Focus on the goal and resist being distracted by emotions, Request ground rules, Avoid negotiating against yourself, Do your research, Know when to walk away. Greenwood lists each rule and subsequently offers a concise explanation on how and when to use it in your negotiations. She explains the emotional frame of mind you need for negotiations and reveals the preparations, strategies and tactics required to close the deal. Telephone and on-line negotiations are also discussed. Whether you're involved in a professional dispute with another business associate, your boss or even an online seller, How to Negotiate Like a Pro will put you ahead of the game.