ISBN 9788179922149,How To Turn Customer Service into Customer Sales

How To Turn Customer Service into Customer Sales

Rs295

Publisher

Jaico Publishing House

Publication Year 2004
ISBN-13

ISBN 9788179922149

ISBN-10 8179922146
Binding

Paperback

Number of Pages 176 Pages
Language (English)
Subject

Business

How To Turn Customer Service into Customer Sales is a complete, practical handbook for achieving excellence in customer service. It provides easy-o-follow, step-by-step procedures for all the necessities of a successful customer relations program: research, hiring, training, executing, and follow-up. Entire chapters are devoted to the special skills of listening, telemarketing, face-to-face selling, and handling objections.
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