ISBN 9781906124939,IT Service Management

IT Service Management

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ISBN 9781906124939
Publisher

BCS Learning & Development Limited

Publication Year 2012
ISBN-13

ISBN 9781906124939

ISBN-10 1906124930
Binding

Paperback

Edition 2nd edition
Number of Pages 200 Pages
Subject

Maintenance & repairs

ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.
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