ISBN 9788120344846,It Service Management : A Concise Study

It Service Management : A Concise Study


S A Kelkar

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PHI learning Pvt Ltd

Publication Year 2012

ISBN 9788120344846

ISBN-10 8120344847


Number of Pages 588 Pages
Language (English)

Computer programming

Today, besides focusing on technology and internal organization of the company, it has become important for IT service providers to focus on their service quality and relationship with customers. This book has been designed to equip them with the knowledge, skills and attitudes to deliver quality services and maintain strong business relations with their customers. Presented in concise form, the book not only discusses the essentials of theory and best practices followed in the industry but also emphasizes the service improvement process. The book is aimed at students of Computer Science and Engineering, Information Technology, MCA, M.Sc. (IT) and MBA. Besides, it is equally useful for IT professionals and Trainers.

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