ISBN 9780071070898,Juran's Quality Handbook

Juran's Quality Handbook



Tata McGraw - Hill Education

Publication Year 2010

ISBN 9780071070898

ISBN-10 0071070893


Edition 6th
Number of Pages 1136 Pages
Language (English)


The definitive quality management compendium--revised for the first time in a decade For more than 50 years, Juran's Quality Handbook has been the singular essential reference to quality management and engineering. The Sixth Edition--the first revision of the Handbook in 10 years--forges a new standard in tools for quality. Bringing leaders, managers, master and black belts, and engineers the most up-to-date methods, research, and tools, under the guidance of a team of the world's top experts, this authoritative resource shows how to apply universal methods for delivering superior results and organizational excellence in any organization, industry, country, or process. Juran's Quality Handbook, sixth edition covers: Leadership--what everyone needs to know about managing for superior quality and results Methods--the most effective methods and tools for attaining superior results, such as Lean, Six Sigma, Root Cause Analysis, Continuous Innovation, and more Industry applications--effectively applying quality management The roles of key functions--such as quality professionals, research and development, supply chain, and governance--and what they must carry out to attain superior results in an organization Performance excellence--pragmatic road maps, templates, and tools to aid in developing an effective and sustainable performance excellence system Salient Features Completely reorganized to reflect today?s quality management landscape In-depth coverage of six sigma quality techniques Implementing the Pareto Principle Quality management for information-based companies (Google) Managing the supply chain TABLE OF CONTENTS Contributors Introduction to the Sixth Edition Section 1: Key Concepts: What Leaders Need to Know About Quality Chapter 1. Attaining Superior Results through Quality Chapter 2. Quality's Impact on Society and the National Culture Chapter 3. The Universal Methods to Manage for Quality Chapter 4. Quality Planning: Designing Innovative Products and Services Chapter 5. Quality Improvement: Creating Breakthroughs in Performance Chapter 6. Quality Control: Assuring Repeatable and Compliant Processes Chapter 7. Strategic Planning and Deployment: Moving from Good to Great Chapter 8. Business Process Management: Creating an Adaptable Organization Chapter 9. The Juran Transformation Model and Roadmap Chapter 10. A Look Ahead: Eco-Quality for Environmental Sustainability Section II: Methods and Tools: What to Use to Attain Performance Excellence Chapter 11. Lean Techniques: Improving Process Efficiency Chapter 12. Six Sigma: Improving Process Effectiveness Chapter 13. Root Cause Analysis to Maintain Performance Chapter 14. Continuous Innovation Using Design for Six Sigma Chapter 15. Benchmarking: Defining Best Practices for Market Leadership Chapter 16. Using International Standards to Ensure Organization Compliance Chapter 17. Using National Awards for Excellence to Drive and Monitor Performance Chapter 18. Core Tools to Design, Control, and Improve Performance Chapter 19. Accurate and Reliable Measurement Systems and Advanced Tools Section III: Applications: Most Important Methods in Your Industry Chapter 20. Product-Based Organizations: Delivering Quality While Being Lean and Green Chapter 21. Service-Based Organizations: Customer Service at Its Best Chapter 22. Self-Service Based Organizations: Assuring Quality in a Nanosecond Chapter 23. Health Care-Based Organizations: Improving Quality of Care and Performance Chapter 24. Continuous Process-Based Organizations: Quality Is a Continuous Operation Chapter 25. Defense-Based Organizations: Assuring No Doubt About Performance Section IV: Key Functions: Your Role in Performance Excellence Chapter 26. Empowering the Workforce to Tackle the "Useful Many" Processes Chapter 27. The Quality Office: Leading the Way Forward Chapter 28. Research & Development: More Innovation, Scarce Resources Chapter 29. Software and Systems Development: From Waterfall to AGILE Chapter 30. Supply Chain: Better, Faster, Friendlier Suppliers Chapter 31. Role of the Board of Directors: Effective and Efficient Governance Appendix I: The Non-Pareto Principle, Mea Culpa Appendix II: Sample Competency Matrices and Job Profiles Glossary of Acronyms Glossary of Terms Name Index Subject Index