PHI learning Pvt Ltd
|Number of Pages
This textbook and professional reference offers a comprehensive overview of the field of Knowledge Management (KM), providing both a substantive theoretical grounding and a pragmatic approach to applying key concepts. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, the text describes KM theory and practice at the individual, community, and organizational levels. It offers illuminating case studies and vignettes from companies including IBM, Xerox, British Telecommunications, JP Morgan Chase, and Nokia.
This second edition has been updated and revised throughout. New material has been added on the information and library science perspectives, taxonomies and knowledge classification, the media richness of the knowledge-sharing channel, e-learning, social networking in KM contexts, strategy tools, results-based outcome assessments, knowledge continuity and organizational learning models, KM job descriptions, copyleft and Creative Commons, and other topics. New case studies and vignettes have been added, and the references and glossary have been updated and expanded.
Knowledge Management in Theory and Practice provides an extensive and highly valuable compendium and guide for KM practitioners and educators, and for business managers as well. Since the first edition of this book, many organizations have adopted KM methods and gained experience with approaches that work and with those that dont. Dalkir shows convincingly why KM must be multidisciplinary and how it strengthens strategic and operational management when it builds bridges between technology and the social, intangible features of organizations. This is an ideal graduate textbook.
About the Author
Kimiz Dalkir is Associate Professor at McGill Universitys Graduate School of Information and Library Studies. A practitioner in the field for seventeen years, she has advised more than twenty companies on the design, development, and evaluation of knowledge-based systems.
Table of Contents
Foreword: Can Knowledge Management Survive?
Introduction to Knowledge Management
The Knowledge Management Cycle
Knowledge Management Models
Knowledge Capture and Codification
Knowledge Sharing and Communities of Practice
The Role of Organizational Culture
Knowledge Management Tools
Knowledge Management Strategy
The Value of Knowledge Management
Organizational Learning and Organizational Memory
The KM Team
Future Challenges for KM