Business Process Automation

Author:

Sanjay Mohapatra

Publisher:

PHI Learning Pvt. Ltd.

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Publisher

PHI Learning Pvt. Ltd.

Publication Year 2009
ISBN-13

9788120339279

ISBN-10 9788120339279
Binding

Paperback

Number of Pages 392 Pages
Language (English)
Weight (grms) 610
This book discusses the major trends in Business Process Automation (BPA) and explains how BPA technologies and tools are applied in practice. It introduces the students to the concepts of BPA and describes the need for automation in business process management. The book illustrates live examples of different functions of an enterprise where automation has been successfully implemented to reap business benefits. It elaborates the applications of BPA in various sectors such as HR and payroll, marketing, e-governance, knowledge management and banking. The text also discusses in detail the role of Chief Information Officer (CIO) as a change agent for designing and implementing automation initiatives. Return-on-Investment (ROI) calculations have been shown as a business case for automating business processes. Evaluation criteria for deciding which software package to be implemented have been thoroughly explained. This book provides case studies at the end of all chapters to help the students for easy understanding of the concepts discussed. It includes chapter-end questions to test students' comprehension of the subject. It presents a glossary of technical terms. The book is designed for the postgraduate students of management. It would be useful for the professionals and practitioners for implementation of process automation in organizations as well.

Sanjay Mohapatra

Dr. Sanjay Mohapatra received his B.E. from NIT Rourkela, MBA from XIMB, M.Tech from IIT Madras, India and PhD from Utkal University. Dr. Mohapatra has more than 29 years of combined industry and academic experience. He has consulted many organizations in different domains such as Utilities, Banking, Insurance and healthcare sectors. His teaching interests are in IT Strategy and Management Information Systems and research interests are in the area of IT enabled processes. He has authored/co-authored twenty one books, more than fifty papers in national and international referred journals besides publications in different conferences.
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