Tata McGraw - Hill Education
|Number of Pages||161 Pages|
Legendary Service offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care.
About the Author
Ken Blanchard is chief spiritual officer of the Ken Blanchard companies, a global management training and consulting firm he co-founded in 1979. Victoria Halsey is Vice President of applied learning for the Ken Blanchard companies. Kathy Cuff is a senior consulting partner for the Ken Blanchard companies.