ISBN 9789339213701,Legendary Service : The Key is to Care

Legendary Service : The Key is to Care

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Tata McGraw - Hill Education

Publication Year 2014

ISBN 9789339213701

ISBN-10 933921370X


Number of Pages 161 Pages
Language (English)


Legendary Service offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care.

About the Author

Ken Blanchard is chief spiritual officer of the Ken Blanchard companies, a global management training and consulting firm he co-founded in 1979. Victoria Halsey is Vice President of applied learning for the Ken Blanchard companies. Kathy Cuff is a senior consulting partner for the Ken Blanchard companies.