ISBN 9788179923085,Making Conflict Resolution Happen

Making Conflict Resolution Happen



Jaico Book Distributors

Publication Year 2005

ISBN 9788179923085

ISBN-10 8179923088

Paper Back

Number of Pages 128 Pages
Language (English)

Conflict resolution

Dealing with conflict, handling difficult situations and getting the most out of people who appear to be difficult can be very challenging. Few of us are naturally skilled in disarming the situations that threaten productivity in the workplace and cause emotional and psychological stress.
Using skills honed by helping thousands of people deal with workplace problems, Laurie Dicker shows you how to implement systems to resolve workplace conflict in a way that leaves the participants feeling their concerns have been acknowledged, and that the final solution is fair, reasonable and agreeable.