ISBN 9788126529452,Management Communication

Management Communication


Smith Bell



Wiley India Pvt Ltd

Publication Year 2010

ISBN 9788126529452

ISBN-10 8126529458


Number of Pages 600 Pages
Language (English)


Preface. Acknowledgments. Introduction. Part One: Pillars of Management Communication. Chapter 1. Communication Architecture for Professional Success. Chapter 2. A Process for Management Writing. Chapter 3. Individual and Collaborative Styles for Management Writing. Chapter 4. Oral Presentations. Chapter 5. Listening. Part Two: Letters, Memos, and E-mail. Chapter 6. Formats and Techniques for Business Letters. Chapter 7. Saying Yes and No in Correspondence. Chapter 8. Persuasive Messages. Chapter 9. Effective Memos and E-mail. Part Three: Reports and Proposals. Chapter 10. Short and Long Reports. Chapter 11. Proposals and Business Plans. Chapter 12. Graphic Aids for Documents and Presentations. Part Four: Career Communication. Chapter 13. The Career Search, Resumes and Follow-up Communications. Chapter 14. Guidelines for Interviewees and Interviewers. Part Five:Communication Issues for Management Success. Chapter 15. Managing Meetings and Telephone Work. Chapter 16. Ethics and Law for Management Communication. Chapter 17. Gender Communication. Chapter 18. Crisis Communication and Media Relations. Chapter 19. Communication for Intercultural Management. Appendix A: Management Communication Cases. Appendix B: Grammar, Punctuation and Usage. Appendix C: Documentation.