ISBN 9780071321075,Management Strategies & Skills

Management Strategies & Skills



Tata McGraw - Hill Education

Publication Year 2011

ISBN 9780071321075

ISBN-10 0071321071


Number of Pages 672 Pages
Language (English)


The first edition of Management Strategies and Skills covers the Frontline Management & Business Management qualifications as taught in the new Business Services. Written in a clear and structured format, the text includes a review questions section which covers the relevant learning objectives, a skills checklist at the end of each chapter and useful weblinks. Salient Features Video cases & interviews relating to the text like The Beer factory, Red Bbaron, along with video interviews of personalities such as David Morgan, CEO of Westpac and also Tim Harcourt, Austrade?s Chief Economist. Instructor manual contains video case notes, Power point presentation and management asset gallery. An additional chapter on Risk Management (on OLC) Review questions and working together exercises at the end of each chapter provide activities for classes or smaller groups to extend their skills. TABLE OF CONTENTS Part 1 Management Principles 1. Foundations of Management Part 2 Management of Self 2. Managerial Communication and Interpersonal Skills 3. Managing Personal Work Priorities and Professional Development Part 3 Management of People 4. Manage Effective Workplace Relationships 5. Manage Diversity in the Workforce 6. Assign Duties and Appraise Performance 7. Manage for Team Effectiveness Part 4 Management of Operations 8. Develop, Manage and Implement Operational Plans 9. Manage and Monitor Customer Service Against Standards 10. Manage Change 11 Manage Quality and Continual Improvement 12. Problem Solving and Decision Making Part 5 Management of the Organisation 13. The Power of Leadership 14. Significance of Strategic Management 15. Human Resource Management, 16. Staff Recruitment, Selection, Induction and Termination 17. Manage and Promote a Safe and Healthy Workplace 18. Managing Knowledge and Team Development in a Learning Organisation Part 6 Management in the International Setting 19. Management in a Globalised Environment