ISBN 9780749445249,Managing Business Support Services

Managing Business Support Services

Publisher:

Kogan Page Ltd

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ISBN 9780749445249
Publisher

Kogan Page Ltd

Publication Year 2005
ISBN-13

ISBN 9780749445249

ISBN-10 0749445246
Binding

Paper Back

Edition 3rd
Number of Pages 266 Pages
Language (English)
Subject

Business & management

This updated edition of Managing Business Support Service is an essential guide for any organisation contemplating outsourcing services. It is equally relevant to larger SMEs, middle market companies, multi-nationals and public sector agencies and provides:

Authoritative strategies for successfully outsourcing IT, customer services, finance, HR, logistics and other business functions; Latest management 'best practice' set in an international context; Advice on contracting suppliers, managing the process and ensuring good governance; Recent case studies from Britannic Assurance, CESPA, Corus, Dara, Hydro One, GM Europe, Mercedes-Benz, Ontario Power, Prudential and Sprint

Effective outsourcing and management of support services can provide companies with crucial competitive edge. However, knowing what to do outsource and what to keep in-house, then making the right choice of provider and ensuring the right management procedures are applied requires specialist knowledge. Written by leading international experts this book aims to help non-specialist managers acquire enough knowledge to understand what to outsource and then to manage the processes and get the most from their suppliers and their professional knowledge.

Written by leading international experts this book aims to help non-specialist managers acquire enough knowledge to understand what to outsource and then to manage the processes and get the most from their suppliers and their professional advisors.

Table of Contents
Strategic options
The business case for outsourcing
Outsourcing evolution
Supporting outsourced services
Managing cost
Where in the world?
The myths of outsourcing
New technology
Good practice of outsourcing
Applications management
Data centre services
Distributed and desktop services
Networks
Security
Finance and administration
Human resources
Supply chain management
Business fusion
Successful outsourcing
Defining an outsourcing strategy
From thought to outsource
Creating a robust contract
A structure for success
Effective governance
The human side of outsourcing
Successful transition
Case histories
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