Tata McGraw - Hill Education
|Number of Pages
This Oracle Press guide explains in detail how to successfully implement Oracle's flagship CRM Software as a Service (SaaS) application. Written by the original CRM On Demand consulting team, the book shares best practices for planning a deployment, and offers real-world examples for designing, configuring, and maintaining Oracle CRM On Demand to meet your organizations evolving sales, marketing, and service needs.
Oracle CRM On Demand Deployment Guide features
Undocumented best practices, winning designs, and hard-won lessons collected from hundreds of CRM On Demand projects All content written by the original Oracle CRM On Demand consulting team Invaluable information for a CRM project team
About the Author
Jeff Saenger is vice president of Oracle CRM On Demand Demand Quality of Service, where he provides advanced product support to the service's largest customers
Tim Koehler joined the Oracle CRM On Demand professional services team in February 2006, following the acquisition of Siebel Systems, where Tim led the Business Consulting team in Siebel University. He is a director in the Quality of Service team in Product Marketing.
Louis Peters served as director of professional services for CRM On Demand from its launch in 2003 until mid-2008. He is a principal product manager, providing advanced support to Oracle's largest CRM On Demand customers and partners.
Table of Contents
Chapter 1. What You Should Know About Software-as-a-Service;
Chapter 2. Overview of Oracle CRM On Demand
Chapter 3. Getting the Most from Your Oracle CRM On Demand Service
Chapter 4. Planning Your Oracle CRM On Demand Implementation;
Chapter 5. Designing Oracle CRM On Demand
Chapter 6. Sample Oracle CRM On Demand Designs
Chapter 7. Best Practices for Configuring CRM On Demand
Chapter 8. Integration in Oracle CRM On Demand
Chapter 9. Ongoing Maintenance and Administration
Appendix A. Advanced Configuration with CRM On Demand