For courses in quality management offered in mba and pgdbm programmes. Total quality management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years total quality management has become very important for improving a firms processing capabilities in order to sustain competitive advantages. This book focuses on encouraging a continuous flow of incremental improvements from the bottom of the organizations hierarchy. Several technical topics are revised for the present context and their relevance to indian industry is emphasized.