ISBN 9781780172378,Problem Manager: Careers in It Service Management

Problem Manager: Careers in It Service Management



BCS Learning & Development Limited

Publication Year 2014

ISBN 9781780172378

ISBN-10 1780172370

Paper Back

Number of Pages 240 Pages
Language (English)

Managerial Economics

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. The desired outcome is an increase in the quality and availability of IT services and a reduction in the number and impact of incidents. This practical book describes the role of a problem manager in depth, covering areas such as purpose, responsibilities, required skills and career progression. It also provides information on relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails.