ISBN 9780566076336,Process Improvement: A Handbook for Managers

Process Improvement: A Handbook for Managers


Sarah Cook

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ISBN 9780566076336
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Gower Publishing Ltd

Publication Year 1996

ISBN 9780566076336

ISBN-10 0566076330


Number of Pages 176 Pages
Language (English)

General science

This book offers a systematic, customer-focused approach to improving the way we work. The methods it describes can be applied equally to a specific area or function and to the organization as a whole.
The author outlines a four-stage approach and shows what is involved at each stage and how to use the relevant techniques. The text is supplemented by case studies drawn from a variety of businesses and notes on sources of further information.
For managers, team leaders, trainers and consultants looking for practical ways to enhance organizational performance, here is a powerful new tool.