ISBN 9780071078009,Professional Hotel Front Office Management

Professional Hotel Front Office Management



Tata McGraw - Hill Education

Publication Year 2011

ISBN 9780071078009

ISBN-10 0071078002


Number of Pages 200 Pages
Language (English)


Overview: This book has been written keeping in mind not only to cover syllabus prescribed by National Council for Hotel Management and Catering Technology (NCHMCT), New Delhi, but also complies with the syllabi of various other Indian universities offering degree courses in hotel/hospitality management. The author has included various practical aspects of Front Office Management which he felt students need to imbibe during their academic stint. These inclusions are dealt in detail so that the students become equipped enough to manage themselves when they enter the professional world. Salient Features Language used is self-explanatory A dedicated chapter on service management Examples given in this book are related to the topic, providing a better conceptualization The book gives a "real world" understanding of the hotel industry A comprehensive overview of complaint handling in Service Industry TABLE OF CONTENTS 1. Introduction to Tourism and Hospitality 2. Front Office in Hotels 3. Reservation Functions 4. Front Desk Functions 5. Concierge and Telephones 6. Other Related Activities 7. Management