ISBN 9780077078089,Quality on Trial: Bringing Bottom-line Accountability to the Quality Effort

Quality on Trial: Bringing Bottom-line Accountability to the Quality Effort

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ISBN 9780077078089
Publisher

Mcgraw-hill Professional

Publication Year 1993
ISBN-13

ISBN 9780077078089

ISBN-10 007707808X
Binding

Paperback

Number of Pages 146 Pages
Language (English)
Subject

General science

In the rush toward quality improvement, many companies have assumed that TQM program automatically pay off--and that related expenses are always recouped. This pioneering book challenges those fatal notions. It exposes the root cause of failure in many quality initiatives, and shows how to implement a quality review process directly linked to financial and operational performance. A must for businesses that, despite limited resources, are eager to join the quality bandwagon--and for all managers who must bridge the gap between long-range quality efforts and short-term fiscal results.
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