ISBN 9788175967878,Reengineering In Action: The Quest for World-Class Excellence

Reengineering In Action: The Quest for World-Class Excellence



Cambridge University Press

Publication Year 2010

ISBN 9788175967878

ISBN-10 8175967870


Number of Pages 476 Pages
Language (English)


Business process reengineering is arguably the management paradigm of the decade. No other paradigm for organizational innovation and improvement has achieved a stronger presence and impact in corporate boardrooms around the world. In recent years reengineering has also moved away from the hype into real-world application, and there is now a vast pool of techniques and experience ready to be tapped by organizational-change advocates.

This book provides an international showcase of reengineering in action, with contributions from more than forty experts spanning five continents. Besides prescriptions of concepts and tools, it presents case studies of public sector as well as private sector reengineering experience, and visions of the future of reengineering practice.

Table of Content
Reengineering for World-Class Excellence
Concepts and Tools:
Work flow Management Technology
The RARE System
Integrated Business Process Management
PPR-Enabled Systems Engineering
Supply Chain Management
Reference Process Building Blocks
Diagnosing Process Design
Unit of Analysis
Electronic Commerce
Object-Oriented Models
Public Sector Experience:
Singapore's Public Sector
US Department of Defense
Extensions of IDEF Methodology
Civil Services in Taiwan
Customer Participation and Commitment
Yin-Yang Balanced Approach
Private Sector Experience:
IT Dimensions and Interdependencies
HR Development Systems
End-User Support
BPR in India
Textile Manufacturing
A Scientific Approach
Future Prospects:
Managing Risks
Into the 3rd Millennium