ISBN 9780521708937,Telephoning In English

Telephoning In English

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ISBN 9780521708937
Publisher

Cambridge University Press

Publication Year 2007
ISBN-13

ISBN 9780521708937

ISBN-10 0521708931
Binding

Paperback

Edition 3rd
Number of Pages 146 Pages
Language (English)
Subject

Telephone technology

Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for learners at the intermediate and upper intermediate levels, and can be used in class or as self-study. The emphasis is on developing and consolidating practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition of this highly regarded and successful title brings the course up-to-date to take into account the most important recent developments in telecommunications.
The recorded material is available on Audio CD Set (2).
Contents
Self-study guide
Teacher's notes
Overview
Unit 1 How can I help you?
Unit 2 Hold the line, please
Unit 3 Making enquiries
Unit 4 Placing an order
Unit 5 Bookings and arrangements
Unit 6 A change of plan
Unit 7 What's the problem?
Unit 8 Handling complaints
Student 'B' Role plays (Task 13)
Tapescripts
Key

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