ISBN 9780070590427,The Big Book Of Customer Service Training Games

The Big Book Of Customer Service Training Games

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Tata Mcgraw Hill Education Private Limited

Publication Year 2004

ISBN 9780070590427

ISBN-10 0070590427


Number of Pages 224 Pages
Language (English)


Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

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