ISBN 9780071071000,The Big Book Of People Skills Games : Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service

The Big Book Of People Skills Games : Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service

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Publisher

Tata McGraw - Hill Education

Publication Year 2010
ISBN-13

ISBN 9780071071000

ISBN-10 0071071008
Binding

Paperback

Number of Pages 288 Pages
Language (English)
Subject

Business

Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success taught in a fun group format Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service. These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success. The Big Book of People Skills Games helps you: Improve internal and external communication Promote group thinking on potential problems facing the company Build stronger relationships with coworkers and clients Teach your team about proper work procedures This is the complete reference for enhancing interpersonal skills both personally and professionally from the trusted Big Book series. TABLE OF CONTENTS Acknowledgments Chapter 1. Using Games and Activities in Your Meetings Chapter 2. We're in the People Business!! Chapter 3. Interpersonal Tool Kit Chapter 4. Communication Skills Chapter 5. Motivating Others Chapter 6. Changing Generations Chapter 7."Customer" Service Chapter 8. Business Etiquette Chapter 9. Public Etiquette: Boats, Planes and Automobiles Chapter 10. Leadership Skills Chapter 11. Managing Change Chapter 12. Presentation Skills Chapter 13. Team building Chapter 14. Creative Problem Solving Chapter 15. Working with Difficult People
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