ISBN 9788120333130,The Human Element - Understanding & Managing Employee Behavior

The Human Element - Understanding & Managing Employee Behavior



Prentice Hall Of India

Publication Year 2008

ISBN 9788120333130

ISBN-10 8120333136


Number of Pages 208 Pages
Language (English)


Lee Roy Beach, a noted scholar in both cognitive psychology and organizational behavior, has provided a practical guide for solving the day-to-day employee problems that keep managers awake at night. Organized around six principles--or commitments--that are the hallmarks of good employee management, the book fills the gap between the legal and policy issues that are the mainstay of human resources and supervision courses and the practical needs of managers as they attempt to cope with the human side of their jobs. Special features of The Human Element include: An informal, first-person writing style that addresses readers as individuals rather than as a mass audience, A simple, clear organization around the six fundamental commitments that good employee managers make in order to succeed, Numerous boxes that contain step-by-step guidelines for performing important tasks, such as how to conduct a meeting, how to write a code of conduct, and how to diagnose the cause of performance problems, Practical examples drawn from the author's extensive personal experience as well as his careful observations of good and bad managers. Table of Contents Preface. Introduction. Leading Employees. Understanding Expectations. Anticipating Emotions. Setting Standards. Evaluating Problems. Solving Problems. Conclusion. Appendix: An Example of a Culture Inventory. Index.