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Business & management
Peter Delvecchio is the manager of an ice cream company and he is planning to make a big sale to Natural Foods, a leading chain of grocery stores. In his interactions with the manager at Natural Foods, Peter begins to see how their stores are always able to maintain such high standards of operations. The food chain not only excelled at manufacturing high quality goods but also succeeded in providing equally good service to its customers. He soon realizes that quality can be achieved if only the manager learnt to listen, enrich, and optimize.
Through the story of Peter, Chowdhury has introduced his ideas on quality management. He feels that even though America excels at innovation and crafting innovative new products, it often loses market share to Europe and Asia because of unsteady quality. He has talked about his Listen-Enrich-Optimize (LEO) approach as a means of successfully achieving quality goals. Through The Ice Cream Maker, he provides a model to excel at quality for businesses everywhere.
About Subir Chowdhury
Subir Chowdhury is a leading management consultant and writer.
He has authored numerous books on various aspects of business management including titles such as Next Generation Business Handbook, Design For Six Sigma, and The Power of LEO: The Revolutionary Process for Achieving Extraordinary Results.
Well-known for his expertise in the area of quality management, he writes essentially about the key aspects of operations management that deal with quality improvement such as the Six Sigma model and other measures of process improvement.
He was born in 1967 in Chittagong, Bangladesh. He studied Aeronautical Engineering at the Indian Institute of Technology (IIT), Kharagpur and, later, Industrial Management at Central Michigan University. He founded ASI Consulting Group which provides consultation in areas of quality management and performance improvement. He has received many leading honours in recognition of his knowledge in the field of quality. The Society of Automotive Engineers has also instituted the 'Subir Chowdhury Medal of Quality Leadership' for excellence in quality in the automotive industry.