Penguin India Publication
|Number of Pages
Only too often, we falter when it comes to completing a task properly and on time. It is the last 10 per cent that seems to elude us-and this usually results in a negative customer experience.
But then some companies - Walmart, Starbucks, nestle and southwest airlines, to name a few-are far ahead of the curve-they have customers at the heart of whatever they do.
What do these companies do that sets them apart? They genuinely believe in delivering a great customer experience, the thinking that accompanies this belief makes all the difference.
The last ten per cent shows us how to go that extra mile.
About the Author
T. G. C. Prasad the bestselling author of several management and fiction books. Besides writing, he consults and advises CEOs, HR heads and senior leaders of various companies on people strategy. He also manages TGC consulting, a human resources consulting firm that offers three core services, viz. executive search, senior management coaching and strategic people advisory to global MNCs, Indian conglomerates and PE / VC funded entrepreneurial ventures across various domains such as information technology, e-commerce, health-care, pharmaceuticals, retail, manufacturing, BFSI, media and entertainment.