ISBN 9788126536467,The Nordstrom Way To Customer Service Excellence, 2Nd Ed

The Nordstrom Way To Customer Service Excellence, 2Nd Ed

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ISBN 9788126536467
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Wiley India Pvt Ltd

Publication Year 2012

ISBN 9788126536467

ISBN-10 8126536462


Number of Pages 240 Pages
Language (English)


Virtually Every Company Wants To Be The Nordstrom Of Their Industry. Nordstrom Is One Of Only Five Companies To Make Fortune'S "Best Companies To Work For" And "Most Admired" List Every Year The Surveys Have Been Taken. Despite Its Position In The Hard-Hit Retail Sector, Nordstrom, With 193 Stores In 28 States, Never Experienced A Quarterly Loss During The Recent Economic Downturn. The Nordstrom Way To Customer Service, Second Edition Explains What Every Business Can Learn From The World'S Most Famous Customer-Service-Driven Company.