ISBN 9780007160068,The One Minute Apology : A Powerful Way To Make Things Better

The One Minute Apology : A Powerful Way To Make Things Better

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ISBN 9780007160068
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ISBN 9780007160068

Harper Collins

Publication Year 2004

ISBN 9780007160068

ISBN-10 0007160062


Number of Pages 128 Pages
Language (English)

Business & Economics

The phenomenal business classic THE ONE MINUTE MANAGER introduced three secrets of management: One Minute Goal-Setting, One Minute Praisings, and One Minute Reprimands. Now told in Ken Blanchard's signature breezy style, this enlightening business parable - the fourth secret of the One Minute Manager - presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.