Indiana Publishing House
There are no two ways about it: the internet presents a challenge to librarians and information providres everywhere. Librarian and former technology vendor Andrew Pace draws from successful and failed internal service models, and explores complicated library-vendor relationships to show you how you can beef up customer satisfaction.
Pace advocates that libraries shift their current practices and create collaborative and win-win partnership with vendors to provide better and more forward-looking services. He presents some extreme views and suggests radical changes on how libraries can stary competitive in the new digital arena and begin a dialogue with vendors that can lead to lasting change.
Addressing the ultimate paradox-???championing the freedom of information in an economy and culture where hardly anything of value is free???-Pace shares on uncommon perspective to create winning new ways of staying ahead of the curve in this new era.
About The Author:
Andrew K Pace is the head of systems at the North Carolina State University Libraries (Raliegh, N.C.), After completing his M.S.L.S. Degree at the Catholic University of American's School of Library and Information Science in 1996, Pace took a job with the library automation vendor Innovative interface in Emeryville, California. There he started on the help desk and eventually moved up to become product integration specialist for several successful products, including WebPAC, KidsOnline, Advanced Keyword Search, Z39.50 Client and Server, and Electronic Course Reserves. In 1999 he left his private sector job to return to a university setting at the NCSU Libraries. Pace has a regular column In Computers in Libraries magazine called ???Coming full Circle,??? and describes himself as both in iconoclastic traditionalist and a cynical optimist