Tata McGraw - Hill Education
|Number of Pages
The book presents a simple and dynamic overview of Total Quality Management techniques for continuous improvement in business processes, With its focus on the customer as the key driving force, the book brings out the essence of harmonizing management expertise and customer expectations through a workable TQM plan.
The book has been authored by a UNIDO Expert and Adviser on Quality Technology and Management and is a result of nearly three decades of his work in the area and his interaction with leading international experts including Dr W E Deming, Dr Joseph M Juran and Dr Genichi Taguchi.
Details TQM concepts, tools and techniques Describes typical TQM deployment manual Presents case studies, evaluation charts and questionnaire TABLE OF CONTENTS
Chapter 1. TQM Introduction
Part I: Focus and Approach Chapter 2. TQM and Improvement Processes
Chapter 3. Policy Promotions
Chapter 4. Tools and Techniques for Improvement
Chapter 5. Applications Thrust and Features
Chapter 6. Education and Training
Part II: Policy Deployment Manual Chapter 7. TQM Policy and Deployment Guidelines
Part III: Case Studies Chapter 8. Reversal of Fortunes Through TQM
Chapter 9. From Loss to Profit Through TQM
Part IV: Appraisal and Improvement Programmes
Chapter 10. Appraisal of TQM and Improvement Pragrammes