ISBN 9780074624524,Total Quality Management : A Primer

Total Quality Management : A Primer



Tata McGraw - Hill Education

Publication Year 2001

ISBN 9780074624524

ISBN-10 0074624520

Hard Back

Number of Pages 208 Pages
Language (English)


The book presents a simple and dynamic overview of Total Quality Management techniques for continuous improvement in business processes, With its focus on the customer as the key driving force, the book brings out the essence of harmonizing management expertise and customer expectations through a workable TQM plan. The book has been authored by a UNIDO Expert and Adviser on Quality Technology and Management and is a result of nearly three decades of his work in the area and his interaction with leading international experts including Dr W E Deming, Dr Joseph M Juran and Dr Genichi Taguchi. Salient Features Details TQM concepts, tools and techniques Describes typical TQM deployment manual Presents case studies, evaluation charts and questionnaire TABLE OF CONTENTS Chapter 1. TQM Introduction Part I: Focus and Approach Chapter 2. TQM and Improvement Processes Chapter 3. Policy Promotions Chapter 4. Tools and Techniques for Improvement Chapter 5. Applications Thrust and Features Chapter 6. Education and Training Part II: Policy Deployment Manual Chapter 7. TQM Policy and Deployment Guidelines Part III: Case Studies Chapter 8. Reversal of Fortunes Through TQM Chapter 9. From Loss to Profit Through TQM Part IV: Appraisal and Improvement Programmes Chapter 10. Appraisal of TQM and Improvement Pragrammes Further Reading References Index