ISBN 9788174092397,Total Quality Management and Business Process Transformation

Total Quality Management and Business Process Transformation


K.C. Jain


Khanna Publisher



Khanna Publisher

Publication Year 2009

ISBN 9788174092397

ISBN-10 8174092390

Paper Back

Edition 5th
Number of Pages 916 Pages
Language (English)

General & Introductory Industrial Engineering

It is felt that Indian Economy is entering a new era of domestic competition under globalisation. As a result, only those organisations which are quality conscious and cost competitive can survive and thrive in this new emerging environment. It is this environment where a break-through in quality concept is visibly seen by all. Fro the first time in last 50 years the customer is more responsive for quality and is not ready to accept inferior quality. Not only this, he is demanding quality in product, services and in life. Therefore only those industries will survive who are able to upgrade their quality to global standard.

Table of Contents
Quality Concepts and Its Evolution Quality Gurus ISO-9000 Series of Standards QS 9000 Quality Management Systems ISO-14000 : Environmental Management Systems OSHA-18001 : Occupational Health and Safety Assessment Series Quality System Documentation Quality Audit Total Quality Management : Methodology and Implementation Quality Circles Statistical Process Control Quality Function Development Taguchi Methods for Total Quality Control Just-in-time & Total Quality Management Failure Mode and Effect Analysis (FEMA) Defects, Reliability and Availability Six Sigma Quality Strategy Business Process Re-engineering Human Behaviour & Theory X, Y, Z Leadership & Quality Management Change Management Creativity and Innovations Knowledge Management National & International Quality Awards Case Studies ISO 9000: Quality System Model Elements & Standards ISO 14001, EMS OHSAS-18001 Standard