ISBN 9780750689250,Total Quality Management Text with cases

Total Quality Management Text with cases


Amrik Sohal

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Amrik Sohal

Publication Year 2002

ISBN 9780750689250

ISBN-10 0750689250


Number of Pages 480 Pages
Language (English)

Engineering graphics & technical drawing

Continuous cost reduction, productivity and quality improvement are mandatory for organisations to remain in business. Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. TQM is structured around a five part model, with the core of the model being the customer-supplier interface. The case studies in this book illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.