ISBN 9781422133316,Uncommon Service

Uncommon Service

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ISBN 9781422133316
Publisher

Harvard Universal Press

Publication Year 2012
ISBN-13

ISBN 9781422133316

ISBN-10 1422133311
Binding

Hardback

Number of Pages 272 Pages
Subject

Customer services

Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.

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